Support

***** Software On Sailboats Desktop Sales Manager v6
***** Contact management software, sales automation software, CRM software

Support

The Data Center has a support menu that is normally closed. Clicking on the Support expand icon expands the Support menu.

Learn How

Online help for two common get-started tasks are listed in the Support menu. Creating a post office is described in a step-by-step process. Sales reps who are trying to connect to their mailbox can learn how.

Having trouble? Here are some built in diagnostics...

A few of the most basic problems connecting with a Sales Data Center can be tested online through the button "Verify your connection to...".

Data Center Connection

The most basic test is to check to see if the remote computer can connect to information inside the Sales Data Center. If firewall, proxy servers or network security or any other measures are preventing the local computer from connecting through the Internet to the Sales Data Center then this test will fail. It is the first test that should be run if any problems are encountered when connecting to the Sales Data Center.

Post Office connection

The post office connection confirms that a post office with the name entered exists in the Sales Data Center.

Mailbox connection

The mailbox connection confirms that the mailbox number exists within the post office listed:

Get Help

Mailbox owners can request support or asks questions via email. Their questions will tend to be questions about how a mailbox is set up or a password so their email is sent to the email address listed with this post office.

Software On Sailboats